Privacy Policy — Your Data & 33bam

1 Information We Collect

When you register, use, or interact with the 33bam platform, we collect several categories of personal data. The type of data we collect depends on the specific services you access and the actions you take. Below is a comprehensive breakdown of every category of information that 33bam may collect from players based in Bangladesh and elsewhere.

1.1 Registration & Identity Data

When you create a 33bam account, we collect the information you provide directly, including your full legal name, date of birth, gender, email address, mobile phone number, residential address, and the username and password you choose. This data is essential to establish your account identity, verify your age (18+ requirement), and communicate with you about your account.

1.2 KYC Verification Documents

As part of our Know Your Customer (KYC) process, which is mandatory before your first withdrawal, we may collect copies of government-issued photo identification (National Identity Card, passport, or driving licence), proof of address (utility bill, bank statement), and in certain cases proof of payment method ownership. These documents are stored securely and processed only by authorised members of the 33bam compliance team.

1.3 Financial & Transaction Data

We record all financial transactions associated with your 33bam account, including deposits, withdrawals, bonus credits, wager amounts, winnings, and refunds. Payment method details (such as your bKash wallet number, Nagad account reference, or partial card details) are stored in tokenised form to facilitate future transactions and comply with anti-money-laundering obligations. Full card numbers and mobile banking PINs are never stored on 33bam's own infrastructure.

1.4 Technical & Usage Data

We automatically collect certain technical information when you access the 33bam platform, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, time spent on each page, and click-stream data. This information helps us diagnose technical issues, improve the platform experience, detect fraud, and enforce our one-account-per-player policy.

2 How We Use Your Data

33bam processes your personal data only for clearly defined, lawful purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. Every use of your data corresponds to a specific legal basis, as summarised in the table in Section 1 above.

• Account Management: Creating, maintaining, and administering your 33bam player account, including processing your registration, managing your profile, and responding to your support requests.
• Identity Verification: Verifying that you are who you say you are, that you are aged 18 or above, and that you are not subject to any self-exclusion or sanctions that would prevent you from holding an account.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and maintaining accurate financial records for each transaction.
• Platform Delivery: Providing access to casino games, sports betting markets (including BPL, IPL, T20), live dealer tables, crash games, and all other 33bam products and features.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, duplicate account creation, bonus abuse, and any other conduct prohibited under our Terms & Conditions.
• Responsible Gaming: Monitoring account activity for signs of problem gambling, administering self-exclusion and deposit limit requests, and suppressing promotional communications to players who have activated responsible gaming tools.
• Legal Compliance: Meeting obligations under applicable anti-money-laundering, counter-terrorism financing, and data protection laws, as well as complying with any court orders or regulatory requests.
• Marketing Communications: Sending promotional emails, SMS messages, and platform notifications about bonuses, seasonal promotions (e.g., Eid, Pohela Boishakh, BPL season), and new game launches — but only where you have provided explicit consent and have not subsequently withdrawn it.
• Platform Improvement: Analysing aggregated usage data to improve game performance, navigation, payment flow, and overall player experience on the 33bam platform.

3 Data Sharing & Third Parties

33bam does not sell your personal data to third parties under any circumstances. We may, however, share specific categories of your data with carefully selected third-party service providers and partners where this is necessary to operate the platform, comply with legal obligations, or protect the integrity of our services. All third-party recipients of 33bam player data are contractually bound to process it only for the specific purpose for which it was shared and to maintain adequate security standards.

3.1 Game Providers

33bam integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as your player session token and wager amounts) necessary to deliver their games within the 33bam environment. They do not receive your full name, email address, or payment details unless this is expressly required for a specific integration.

3.2 Payment Processors

To process deposits and withdrawals, 33bam shares the minimum necessary payment-related data with authorised payment processors handling bKash, Nagad, Rocket, Upay, and card payments via Visa and Mastercard. These processors operate under their own privacy policies and are responsible for their own data handling practices within the scope of the payment transaction.

3.3 Identity Verification & KYC Partners

33bam may use third-party KYC verification services to authenticate identity documents you submit during the verification process. These partners process your identity data on 33bam's behalf under strict data processing agreements and do not retain your documents beyond what is required for the verification task.

3.4 Legal & Regulatory Disclosure

33bam may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities in Bangladesh or other jurisdictions where we are legally required to do so. Such disclosures are made only to the extent required by applicable law and, where legally permissible, we will notify you that a disclosure has been made.

3.5 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of 33bam's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, we will notify active players via email and the platform, and the acquiring entity will be required to process your data in accordance with this Privacy Policy or provide you with advance notice of any changes to the privacy terms that will apply.

4 Cookies & Tracking Technologies

The 33bam website uses cookies and similar tracking technologies to ensure that the platform functions correctly, to remember your preferences, and to analyse how players interact with our pages. A cookie is a small text file that is placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the 33bam platform to operate. They enable core functions such as secure login session management, page navigation, and access to restricted areas of the site. These cookies cannot be disabled without significantly disrupting your ability to use the platform.
• Functional Cookies: These remember your preferences such as language selection, currency display, and preferred payment method, so that you do not need to re-enter these settings on each visit.
• Analytics Cookies: We use aggregated analytics tools to understand how players navigate the 33bam platform — which games are most popular, where users drop off during the registration flow, and which promotional banners generate the most engagement. This data is used solely to improve the platform and is never used to identify individual players.
• Security Cookies: These cookies help 33bam detect and prevent fraudulent activity, including account takeover attempts, duplicate account creation, and unusual transaction patterns.

4.2 Managing Your Cookie Preferences

You may control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies from specific websites, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair the functionality of the 33bam platform and may prevent you from logging in or completing transactions.

For browsers commonly used by players in Bangladesh — including Chrome on Android, Samsung Internet, and Opera Mini — cookie settings are typically accessible via the browser's Settings menu under Privacy or Site Settings.

5 Data Retention & Storage

33bam retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the main categories of data we hold:

After the applicable retention period expires, 33bam will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where anonymisation is used rather than deletion, the resulting data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

All personal data collected from players in Bangladesh is stored on secure servers. Data may be processed in multiple geographic locations by our third-party service providers, but all such processing is subject to contractual data protection obligations equivalent to the standard of protection applicable in the jurisdiction of collection.

6 Data Security Measures

33bam takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security against all threats, 33bam applies security practices consistent with industry standards for online gaming and financial services platforms.

• Encryption in Transit: All data exchanged between your browser or app and the 33bam servers is encrypted using TLS 1.2 or higher. This ensures that your login credentials, personal details, and payment information cannot be read by any party intercepting your connection.
• Encryption at Rest: Sensitive data stored in 33bam's databases — including identity documents, payment references, and account credentials — is encrypted at rest using AES-256 standard encryption.
• Access Controls: Access to personal data within the 33bam organisation is restricted on a strict need-to-know basis. Only authorised staff whose roles require access to specific data categories are permitted to view or process that data. All internal data access is logged and audited.
• Penetration Testing: 33bam commissions regular independent security assessments and penetration tests to identify and remediate vulnerabilities in our platform before they can be exploited.
• Fraud Detection Systems: Automated fraud detection monitors all account activity in real time for anomalies, including unusual login patterns, atypical transaction behaviour, and signs of account compromise. Suspicious activity triggers an automatic review process.
• Password Security: User passwords are stored using one-way hashing algorithms with salt, meaning that even 33bam staff cannot read your password in plain text. You are advised to use a unique, strong password for your 33bam account and to enable any two-factor authentication options available at the time of your login.

7 Your Privacy Rights

As a player on the 33bam platform, you have a number of rights over your personal data. These rights may be exercised at any time by contacting 33bam's support team via live chat or email. 33bam will respond to valid rights requests within 30 days of receipt. In certain limited circumstances, we may be legally entitled to refuse a request or delay its fulfilment, in which case we will explain the reason for any refusal or delay.

• Right to Access: You have the right to request a copy of all personal data that 33bam holds about you. This is sometimes called a Subject Access Request (SAR). We will provide this information in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Rectification: If any personal data that 33bam holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information directly in your account profile.
• Right to Erasure: You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been processed unlawfully. This right is subject to our legal obligation to retain certain data for defined minimum periods as set out in Section 5.
• Right to Restrict Processing: You may request that 33bam suspends the processing of your personal data in specific circumstances, such as while you contest the accuracy of that data or while we are reviewing a request to erase it.
• Right to Data Portability: For data you have provided to 33bam on the basis of your consent or a contract, you have the right to receive that data in a portable format and, where technically feasible, to have it transmitted directly to another service provider of your choice.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests on grounds relating to your particular situation, though this right is subject to 33bam's overriding interests in certain contexts such as fraud prevention.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

To exercise any of the rights above, please contact the 33bam privacy team via email at [email protected] with the subject line "Privacy Rights Request", including your full name, registered email address, and a description of the right you wish to exercise. We may ask you to verify your identity before processing your request to ensure that data is not disclosed to, or deleted at the request of, an unauthorised party.

8 Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33bam handles your personal data, please do not hesitate to get in touch with our support team. We are committed to resolving all privacy-related queries promptly and transparently.

You may contact the 33bam privacy team by:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for fastest routing to the correct team. We aim to respond to all privacy-related emails within 6 hours during business hours Bangladesh Standard Time (BST, UTC+6).
• Live Chat: Available 24/7 via the 33bam platform. For complex privacy requests requiring account verification, our live chat agents will escalate to the privacy team on your behalf.

8.1 Policy Updates

33bam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made — for example, if we introduce a new category of data processing or change the legal basis on which we process existing data — we will notify active players by email and via an in-platform notification at least 14 days before the changes take effect.

The effective date at the top of this Privacy Policy will be updated each time changes are made. We encourage you to review this policy periodically to stay informed about how 33bam is protecting your data. Your continued use of the platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms.